Best Practices For Internal Communications In Remote Work Environments

To share the news, you blast their accomplishments on your intranet and share them on your Slack channel. This effort illustrates that if you stick with the company, you too could have a similar victory. For example, Cohesity used the AI video maker Synthesia to ramp up its internal communication strategy for training. The result was a 200% increase in video view retention with $100,000 savings in video production. One big goal is ensuring everyone understands their role and how they contribute to the company’s success. Another could be cultivating a company culture of teamwork and collaboration or spreading the word about the professional development opportunities you provide.

But investing the time to put a proper internal communications plan together will pay off in a few ways. You’ll be more consistent in your communications, which gives your fellow employees a sense of stability and helps reduce any anxiety they might be feeling. You’ve got a map to guide your way forward, as well as a historical record to refer back to. As you continually reevaluate your internal communications strategy, let people know you’re listening. Share what you’ve learned and how you’re planning on adjusting your strategy to promote transparency and trust.

It’s on this platform that they’ll be able to click on a relevant link that will guide them directly to wherever a document has been stored. Having your team of ambassadors means you give them an ‘event budget’ and they get to decide what to do with it. So whenever you’ve got a companywide celebration, each local office can mark the occasion in their own way. Among other things, this means that you need to be aware of the cultural differences/sensibilities in your communications. Needless to say that the platform won’t save the day if all of the management doesn’t get involved. Not every organization has a dedicated Internal Communications (IC) team or person.

Internal communications are a channel through which you can express the company’s vision, mission and values. Emphasize these messages to employees to help make sure they resonate. Clear and steady communication of these core elements reinforces a collective purpose, cultivating pride and dedication among your workforce. However you communicate with your team, your goal should be to share a consistent message that leaves no room for confusion.

  1. As you begin integrating ChatGPT into your communications workflows, remember the power of clear objectives and detailed instructions.
  2. Tailor messages and channels to suit each group’s preferences, roles, and requirements.
  3. Keep your employees motivated and they will be sure to proudly serve as your company’s best ambassadors in employee advocacy initiatives.
  4. Some information aimed at employees may be suitable for sharing publicly, especially for large, multinational companies.

A well-formulated internal communications strategy can be as simple or elaborate, as general or specific, as is best suited for your organization. The aim should always be to keep the business on track, making the company more efficient in reaching internal communications success. The right internal communications strategy helps communicate your strategy, vision, and goals in a consistent, attractive way that involves employees.

Communicating internally with hybrid and remote teams

Not all information can be made available to everyone, of course, but maintaining at least some transparency can have tremendous effects on the harmony and rapport within your company. Your internal communications system should make it easy for any employee to contact another in the company, including upper management. When you open the lines of communication this way, team members will feel welcome to talk with each other rather than intimidated. Whether you’re a large corporation or a startup, this internal communications practice bridges gaps and helps build receptive, honest relationships between employees. Before anything else, use your answers to these types of questions to create an internal communications strategy and/or plan.

Who Is Responsible For Developing The Internal Communication Strategy?

You’ll need to begin by rethinking your internal communication processes. For this best-practice, you’ll need to conduct a detailed introspection. Most companies have best practices for communicating with customers and partners.

While remote work has its benefits, it’s also left some employees feeling disconnected from their work and their employers. One study found that 55% of people in the US workforce intend to look for a new job in the next 12 months. This “Great Resignation” is putting a renewed emphasis on employee engagement and, in turn, internal communications. For example, regular inter-departmental Q&A sessions can help in sharing knowledge and enhance employee engagement.

How to upgrade your internal comms using best practices

Spending time trying to find news, reports, or other information causes stress and feelings of exclusion. As a knowledge base becomes an integral part of the everyday workflow, you increase the chances of employees checking the latest information. For each type of information, you need to share, complete a process document that shows exactly how you’ll share the information. Having a roadmap allows you to stay consistent, no matter who sends out the information.

The more natural your internal communication and employee advocacy strategies feel to your workforce, the more likely they’ll end up identifying themselves as part of the team. All of these capabilities are critical to have when leading employee advocacy efforts. Another important ability—and one that often comes naturally for marketers—is crafting social messaging that’s concise yet impactful, and relevant to the platform it’s being shared on. Answering these questions will paint a clearer picture of what you want your internal communications strategy to actually accomplish.

By November 2023, the ChatGPT website had been visited more than 2 billion times. If you’d like to learn more about this topic, please feel free to get in touch with one of our AI and digital workplace consultants for a personalized consultation. One way to better set your goals is to baseline it with previous metrics and consider including notes on key insights, actions, and steps to be taken. But if you do have one, it is always better to start with an analysis of the existing strategy. Evaluate the progress of the strategy by posing relevant questions to measure any deviations. These metrics will show you what parts of your strategies work—and what doesn’t.

ChatGPT can help leaders craft messages that are clear, motivational and in alignment with the company’s vision. Put together, these best practices will help you create what’s called an optimized AI prompt. Keep these guidelines in mind as you check out the example ChatGPT prompts for different types of communications workflows below. They don’t provide all the details you’ll need to feed into ChatGPT for output that’s customized for your audience, organization and use case, but they’ll give you a head start. Effective internal communications are a vital element of modern workplaces. Communications professionals often, however, need help with developing effective workflows.

It’s easy to feel like you’re drowning in a sea of apps and notifications. Assign responsibilities to team members for content creation, approval, and dissemination. This can range from company news, policy updates, and training content to employee spotlight stories. It helps ensure that everyone in the organization understands the company’s goals, values, and priorities. Ensure messages are clear, concise, and aligned with the company’s values and culture. Take an iPhone video of an employee walking you through how to access pertinent information and add it to your next company-wide newsletter.

How a message gets communicated is as important as the message itself. As outlined here, IC is an essential component of an organization’s effort to maintain employee engagement and keep everyone, at all levels, focused on what really matters. The goal of internal communications is to inform, influence, and engage. The purpose is to build trust in the workplace, improve knowledge internal communications strategy best practice sharing, empower employees, and create a synergy that gets everyone on board with the company’s overall goals. Aligning internal communications best practices with overall organizational goals helps to streamline messages, reducing the chances of communication overload. It also ensures a seamless link between what the company stands for and how staff members conduct their work.